At Saeculum, customer satisfaction is our priority. If you’re not completely happy with your purchase, we offer a straightforward return and refund process. Please read the following policy to understand how we handle returns and refunds.

1. Eligibility for Returns

• Products must be returned within 7 days of purchase.
• Items must be unused, unopened, and in their original packaging.
• Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

The following items are not eligible for return:

• Products marked as “final sale” or “non-returnable.”
• Opened or used items unless they are defective or damaged.
• Gift cards or promotional items.

3. Return Process

• Step 1: Contact us at info@saeculum.in or call us at +91 7065111917 to initiate the return. Provide your order number and reason for return.
• Step 2: We will provide you with a return authorization and shipping instructions.
• Step 3: Pack the item securely and ship it back to the address provided.
• Step 4: Once we receive and inspect the item, we will notify you of the status of your return.

4. Refunds

• Approved refunds will be processed to your original payment method within 10 business days.
• Shipping fees are non-refundable unless the return is due to a defect or error on our part.

5. Exchanges

• If you received a damaged or defective product, you can request an exchange by contacting us.
• Exchanges are subject to product availability.

6. Damaged or Defective Items

• If your product arrives damaged or defective, please notify us within 24 hours of delivery.
• Provide photos and a description of the issue to expedite the process.

7. Return Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
• We recommend using a trackable shipping method to ensure safe delivery of returned items.

We strive to make your experience with Saeculum as smooth as possible and appreciate your trust in our products!